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Data Program Manager - Alexa Data Services

Data Program Manager - Alexa Data Services

Reference du poste 
550693
Lieu 
DE-BE-Berlin
Date de publication 
29-08-2017
Company 
Amazon Development Center Germany GmbH
Recruiting Team 
..

Job Description


DATA PROGRAM MANAGER, JOB DESCRIPTION

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Summary of Position
The Alexa Data Services organization is seeking an experienced program manager to become part of the Data Program Management Team. The Data Program Manager (DPM) plays a pivotal role as the primary integration point between the Amazon customer community and the Alexa Data Services organization, ensuring the timely and successful delivery of products and services according to specific customer needs. S/He represents the “face and voice of the customer” for all ADS groups.
As part of this role, the DPM is expected to streamline, invent and simplify processes, and make the business work more efficiently, while being able to communicate effectively, put the right people in the room, and write concise and clear documents. To be successful in this position, the candidate should have demonstrated experience and success leading impactful, cross-functional programs/projects using program management processes and project portfolio techniques (to manage priorities for multiple projects). In addition, he/she should possess a track record of being detail oriented with a demonstrated ability to self–motivate and follow through on projects, be able to deliver results while dealing with ambiguity, and be able to anticipate and manage risk and change in a highly dynamic environment.
Roles and Responsibilities
Strategy, Planning and Customer Engagement
1. Maintain an ongoing partnership with ADS internal customers (devices and domains), maintaining knowledge of their specific deployment roadmaps and strategies, while managing the programs that support their critical data and information requirements and priorities.
2. Keep customers informed and updated on system changes, enhancements, upgrades, and other system related information that may influence the delivery of data requirements, working with them to establish priorities and deliver on commitments.
3. Contribute to the overall success of ADS through strong peer-to-peer relationships with the rest of the organization, actively participating and providing input to the monthly and quarterly business review cycles, while driving parts of the operational planning process (OP1/2) to reflect customer needs and expectations.
4. In collaboration with other DPMs, address individual customer’s data and information requirements and priorities by strategically managing the data allocations across all domains, devices and locales (redistribution of quotas), to support specific needs, drive costs down and achieve process efficiencies.
5. Communicate proposals and solutions in a way that builds business understanding of ADS and its capabilities and offerings, while managing customer expectations.
6. Work with customers to develop business cases for off-cycle and barge-in requests that respond to urgent business needs.
7. Establish continuous learning practices for the customer’s team to keep pace with evolving data capabilities offered by ADS.
Tactical Management and Delivery
1. Develop standards and guidelines for data requirements elicitation, data requirements planning, monitoring and consumption.
2. Establish and maintains mechanisms for effective consolidation of data requirements, technical requirements, conventions and tooling needs associated with customer requests including service level identification and monitoring.
3. Ensure all projects and programs adhere to the standards and guidelines established by and for the Data Program Management group.
4. Train, coach and enable the development of team members, continuously improving the competencies and capabilities required for long-term success.
5. Actively track and report progress against key program objectives and milestones, including identification of issues, risks and mitigation strategies (weekly status reports).
6. Perform root cause and impact analysis to investigate issues and make recommendations for potential solutions, coordinating dependencies with other ADS team as needed.
7. Monitor and reports performance metrics specific for his/her program (in addition to standard metrics), as well as those critical to measure the performance of the Data Program Management practice as a whole.
8. Identify opportunities for improvement and directly writes or participates in the writing of docs (proposals) for the implementation of ideas to address those opportunities.

Basic Qualifications

Leadership and Cultural Responsibilities
1. Maintain a strong commitment to our leadership principles.
2. Contribute to an environment of trust and mutual respect.
3. Seek growth and learning opportunities.
4. Demonstrate personal accountability, leadership and integrity.

Preferred Qualifications

1. Bachelor’s or advanced degree in a relevant field; master’s degree preferable but nor mandatory.
2. Four or more years of experience in the program management space, leading large, complex, multifunctional technology-oriented projects and programs. PMP certification highly desired but not mandatory.
3. Four or more years of experience in project scoping, forecasting and planning, budget management, risk management and change control management.
4. Four or more years of experience in requirements management (elicitation, classification, prioritization, tracking and validation) associated with large data-centric programs and initiatives.
5. Four or more years of experience in customer facing roles, preferably around stakeholder management, portfolio management, at various levels of the organization – subject matter experts, functional leads, senior directors, VP-level.
6. Understanding and familiarity with service level agreements and customer engagement models, including the ability to work under very tight timelines and minimum supervision.
7. Critical thinking and problem solving skills, with ability to prioritize tasks with little direction.
8. Strong communication skills, including the ability to write detailed proposals, reports and other documents in English, backed by statistical measurements.

Amazon is an Equal Opportunity-Affirmative Action Employer – Minority / Female / Disability / Veteran / Gender Identity / Sexual Orientation