Amazon has built a reputation for excellence and Amazon Web Services (AWS) is carrying on that tradition while leading the world in Cloud technologies. Amazon has built a reputation for excellence with recent examples of being named #1 in customer service, #1 most trusted, and #2 most innovative. Amazon Web Services (AWS) is carrying on that tradition while leading the world in Cloud technologies. As a member of the AWS Support team you will be at the forefront of this transformational technology assisting a global list of companies that are taking advantage of a growing set of services and features to run their mission-critical applications. You will work with leading companies in this space and directly with the engineering teams within Amazon developing these new capabilities. You will be surrounded by people that who are smart, passionate about cloud computing, and believe that world class support is critical to customer success. AWS Cloud Support provides technical support to a global list of customers that are building mission-critical applications on top of AWS services.
Overview The AWS Support team is seeking engineers that enjoy solving problems, working with customers, and have technical backgrounds from a variety of different fields including Linux/Windows systems administration, database design and optimization, big data analysis, network administration, and dev ops.
The security role supports our services that focus on security technologies including Identity Access Management (IAM), Cloudwatch, KMS, Cloud Trail, CloudHSM, and Inspector etc. As Solid security provides the foundation for all Cloud services. We are looking for candidates who are passionate about working with network security products. Since we’re working in the Cloud, you will need to be very comfortable with networking technologies including DNS, TCP/IP, SSL, DHCP and Load Balancing.
If you fit the description, you might be the person we are looking for!
Our support engineers are also the “voice of the customer” and have a strong voice in to the development teams for recurring issues or feature requests. A successful candidate will need a combination of troubleshooting, technical, and communication skills, as well as the ability to handle a mix of disparate tasks. This role will provide career growth opportunities as you gain new security skills in the course of your duties.
Why AWS Support?
What if I’m not an expert in all the preferred qualifications listed on the job description?
That’s okay. That’s our preferred list, not a required listed. We hire smart people who can dive deep so we’re more interested in the areas that you do know instead of those you haven’t been exposed to yet.