• Sr Product Manager, Alexa Voice Shopping

    Lieu FR-Paris
    Date de publication 2 months ago(18-10-2018 15:42)
    Reference du poste
    Amazon EU SARL (FR)
    Company/Location (search) : Country (Full Name)
  • Job Description

    We are seeking a Sr Product Manager to improve and invent the voice shopping experience across devices in FR. Voice shopping is a strategic investment for Amazon; our goal is to deliver a voice-first shopping assistant that customers will engage with and ultimately prefer compared to other ways of shopping. Driving customers to try voice shopping is critically important to deliver on the growth we want to achieve, and driving repeat usage and engagement will be pivotal to our long-term success.

    As the Product Manager for voice shopping in FR, you will be the single-threaded leader for a critical area of our customer experience. You will build and own a robust and scalable methodology to gather quantitative and qualitative data from customers. Using those data and customer feedbacks, you will derive an understanding of the nuanced customer needs and will use this to define and drive improvements to our ability to understand customers and to respond clearly and succinctly. You will define patterns and best practices for voice user interface (VUI) on multiple devices, and ultimately in a multi-modal experience.
    The right person has high levels of customer obsession, a strong demonstrated ability to build repeatable and scalable processes, is agile with complex data and systems and is an independent and resourceful operator who can interact with both business and tech teams.

    Key responsibilities & deliverables:
    • Define and execute a plan for collection of ongoing user feedback and data to identify areas to improve, to include end to end performance (EEP) testing of Spoken Language Understanding (SLU)
    • Define patterns and best practices for Voice User Interface (VUI) per locale and drive adoption of these.
    • Build and executive a go-to-market strategy for new products and features in the given locale for Voice Shopping. Define and maintain a prioritized backlog of work items to drive parity with US and to improve the experience.

    Basic Qualifications

    • Program Management or equivalent experience in the tech industry
    • Ability to build repeatable and scalable process in a methodical way. Detailed driven
    • Bachelor of Science degree or equivalent professional experience
    • Exceptional customer focus
    • Strong quantitative data analysis and critical thinking skills
    • Demonstrated ability to work independently to drive projects to completion

    Preferred Qualifications

    • Engineering degree or Masters of Business Administration
    • Willingness to roll up your sleeves and do whatever is necessary
    • Experience developing for mobile and other devices
    • Experience delivering technology products/services in a high growth environment with a demonstrated ability to translate customer needs into business and product requirements
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